Reference

Terms That Govern Your q880 Account

These terms set out what you agree to when you open and use a q880 account — including how deposits via bKash, Nagad and Rocket are handled, how withdrawals are processed, and what happens if the rules are not followed.

Applies to all account holdersCovers bKash, Nagad, Rocket walletsEligibility varies by regionAccount activity governed by these termsSubject to applicable local law
q880 Terms That Govern Your q880 Account
HOW WE OPERATE

Account Security and Our Obligations to You

These terms are not one-sided — they also set out what q880 commits to. We process wallet transactions through bKash, Nagad and Rocket according to the steps shown at the point of deposit or withdrawal. We keep account data secured and do not share your registered mobile number or wallet details with third parties outside of what is required to process payments. Below are four areas where our obligations under these terms are most relevant to your account.

Wallet Verification

When you withdraw to bKash, Nagad or Rocket, the wallet must match the number registered to your account. Mismatched details trigger a manual review before funds are released.

Account Data Retention

We retain your account records for as long as your account is active and for a period after closure as required by applicable rules. You may request a summary of your data through support.

Terms Dispute Process

If you dispute how a term has been applied to your account, raise it through live chat or email. We review disputes against the version of the terms active at the time of the event.

Requesting Changes or Closure

You can request account changes — such as updating your registered Nagad or Rocket number — or full account closure by contacting support with your account reference and a verification step.

TERMS CONTACT

How to Reach Us About These Terms

If any clause in these terms is unclear, or if you believe your account has been actioned incorrectly under them, our support team is the right starting point. We handle queries about wallet verification, withdrawal holds, and account eligibility. Reach us through any of the channels below and quote your account reference so we can pull up the relevant details without delay.

Live Chat Open the chat widget from your account dashboard. Share your account reference and the specific clause or transaction you want us to review.
Email Support Write to our support address with your registered mobile number and a clear description of the terms query. We aim to respond within one business day.
Account Help Centre Visit the Help section inside your account for written explanations of wallet rules, withdrawal conditions, and account-suspension procedures under these terms.

Common Questions About These Terms

Below are the questions we hear most often about how these terms work in practice — from what happens when terms change, to how wallet rules affect withdrawals, to what you can do if you disagree with a decision made under these terms.

Yes. Every deposit and withdrawal processed through bKash, Nagad or Rocket is subject to these terms, including the wallet-matching requirement and the transaction review process.

We publish the updated version here with a revised date. If you continue using your account after that date, you are considered to have accepted the changes. Contact support if you have concerns.

Accounts that show activity in violation of these terms — such as credential sharing or submitting incorrect wallet details — may be suspended. We will notify you and explain the basis for the action.

Contact us via live chat or email with your account reference and the specific decision you are disputing. We review each case against the terms version active when the event occurred.

Yes. Access and eligibility depend on your location and local regulations. Where local law gives you stronger consumer rights, those rights apply alongside these terms, not instead of them.

Contact support with your account reference and request closure. Any verified balance remaining in your account wallet will be returned to your registered bKash, Nagad or Rocket number before the account is closed.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.