Reference

What Our Privacy Policy Covers

Your q880 account holds your name, phone number, date of birth and the wallet you pay with, and this page explains what we do with each of those fields.

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q880 What Our Privacy Policy Covers
DATA AND COOKIES

Cookies, Logins And Storage

Most of what we store about you exists because a payment or a login needs it. Session cookies keep you signed in between pages, so clearing them simply logs you out of the lobby. Your password sits in hashed form, meaning nobody on our team can read it back to you, and the OTP sent to your registered number is the second check when we spot a new device. Do not pass that code to anyone who calls or messages claiming to be from us.

What we hold

Phone number, name, date of birth, wallet history and device data used at sign-in. Wallet numbers from bKash, Nagad, Rocket or Upay stay with the transaction they belong to, not in a shared pool.

Cookies

Session cookies keep your login alive and remember your lobby filters. Clear them from your browser whenever you like; you will be asked to sign in again on the next page, nothing else changes.

Login safety

Passwords are stored hashed and the OTP goes to your registered number when a new device appears. Two checks, not one, before the lobby opens on an unrecognised handset.

Retention and closure

Records stay while your account is open and for the period afterwards that tax, anti-fraud and payment-dispute rules require. Ask us to close the account and we say what is kept and why.

CONTACT PATHS

Reaching Our Data Team

Data questions should reach our support desk through the account area, not a social page someone else runs. Open the menu on mobile or desktop, choose the privacy subject and send the message; it goes to the team that actually holds account records. Have your registered phone number and the wallet reference from the bKash, Nagad or Rocket transfer ready, because we verify the request against those before we change, export or close anything.

Team online

Account message

Sign in, open the account menu and pick the privacy subject. Your message arrives with the team that keeps account records, and we reply to your registered number once the file is checked.

Live chat

Chat works from the lobby on phone and desktop. Give the agent your account phone number and the wallet reference from your last bKash, Nagad or Rocket transfer so the file pulls up quickly.

Written request

You can ask for a copy or a correction in writing and we confirm receipt to your registered number. Expect one verification step before anything tied to your account is released.

Data Questions You Send Us

These are the privacy questions that come through our support desk most often, answered the way we answer them there. If yours is not here, send it through the account menu and quote your registered number so we find your file.

Your name, phone number, date of birth, the wallet number behind each deposit or withdrawal, and basic device data from sign-in. We collect these to run your account, not to build a profile for sale.

Yes. Ask through the account menu under the privacy subject and we verify you against your registered number first. We then send the record we hold, covering account details and wallet history.

No. Your wallet number stays with the transaction and with the payment rail that processed it. We do not disclose it to other account holders, and we do not sell contact data to outside list brokers.

Send a correction request from the account menu and we update the field, or explain why a record has to stay as it is. Name and date of birth changes need one verification step.

We keep what tax, anti-fraud and payment-dispute rules require, then remove the rest. The person handling your closure request tells you which parts stay and for how long before anything is deleted.

Session cookies keep you signed in and remember basic lobby settings. You can block them in your browser, though the account area will keep asking you to sign in again; the public pages still load.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.